Site LogoClose circle
Director

News

Insights from Executive Director Scott Garrison

Jun 1, 2026 | Director

Recently, MCLS worked with EveryLibrary Institute and a team of students from the University of Michigan-Ann Arbor School of Information (UMSI) on a research project about the positive impact libraries make for each citizen on their lifelong learning and literacy journey. The project originated from summer 2025 discussions about how library associations and organizations could support Indiana and Michigan libraries collaboratively in a time of major disruptions and threats to library funding. Given different needs in each state, MCLS partnered on the project I describe below to focus on Michigan, and on a separate project focused on Indiana that is currently underway.  

I thank Lisa Waskin (MCLS Board of Directors, Superior District Library), John Chrastka (EveryLibrary Institute), Lori Donovan, Kristin Fontichiaro, and Anthea Josias (UMSI) for their work to conceive and support our project. Most importantly, I thank our UMSI SI699 student team, Madeline Brookman, Ellie Franklin, and Sofia Frumkin, for all their work on the research and documents they produced (including an annotated bibiography, a course paper, a white paper, and a poster they presented at the UMSI Student Project Exposition on April 20). 

Following summer 2025 meetings between library association leaders, John, and myself, a group of Michigan library leaders and EveryLibrary Institute agreed on a need for data that can support other work to help libraries demonstrate their positive impact (such as developing policy briefs and other information). Through other conversations in fall 2025, UMSI approached our group about proposing a student research project for their SI699 Mastery Course, and we agreed to submit. Lisa drafted a project proposal in consultation with John and me. By early January, UMSI had accepted our proposal and it had been selected by our student team. John, Madeline, Ellie, Sofia, and I began meeting as a project team, and John created a work plan to guide the students’ work framed around the following elements: 

Our project team agreed that the main project deliverables would be an annotated bibliography and an SI699 course paper. The students also decided to create a short white paper summarizing their findings and conclusions with references (in addition to a poster for the exposition). 

As their semester ramped up, our student team began an iterative approach to search the literature and find data from various Michigan state agencies and organizations, national resources, and foundations, with advice from John, help from UM-Ann Arbor Education Liaison Librarian Karen Downing and retired school librarian Kathy Lester, and frequent communication with each other. They also found a February announcement about literacy investments in Michigan Governor Gretchen Whitmer’s proposed FY2027 budget, which does not mention funding for libraries. 

Some of the student team’s key data findings were as follows (see references list below):  

In the course of their research, our student team came to recognize how vital libraries are for people’s development and success in their communities. Their course paper conclusion noted that: 

When libraries are well funded, their patrons are able to access countless resources, participate in civic engagement, and grow academically and socially. School libraries, public libraries, and university libraries…are all integral to the improvement of literacy rates… When libraries have increased numbers of qualified staff, larger collections, more resources, and are open for more hours, users are consequently more successful academically… Furthermore, library programs can be used for more specific scenarios for Michigan residents, including building up financial literacy and independence, as well as opportunities for learning and advancement for incarcerated populations (Brookman, Franklin, & Frumkin, SI699 course paper pp. 11-12). 

The students recommend strongly that Michigan provide more funding for libraries and see a significant opportunity given Governor Whitmer’s literacy priority. They also offered other advice to MCLS and EveryLibrary Institute, including looking beyond literacy in future work about the library’s benefits, monitoring political trends in Michigan and other midwestern states, and conducting primary research with library users. 

Moving forward from this great opportunity to work with enthusiastic and energetic students and EveryLibrary Institute, MCLS will continue pursuing opportunities to gather and share information about the positive impacts that libraries make for people across all stages of life. If you would be interested in learning more or getting involved, please let me know. We are interested in doing a similar project focusing on Indiana. 

I am always open to hearing ideas for how MCLS can support libraries. I hope to hear from you soon at garrisons@mcls.org.   

References  

  1. Annie Casey Foundation. (2025, June). Education rank in Michigan. Kids Count Data Center. https://datacenter.aecf.org/data/tables/11425-education-rank?loc=24&loct=2#detailed/2/24/false/575,1096,2545,1095/any/22082. 
  2. Annie Casey Foundation. (2025, Jan.). Fourth grade reading achievement levels in Michigan. Kids Count Data Center. https://datacenter.aecf.org/data/tables/5116-fourth-grade-reading-achievement-levels?loc=24&loct=2#detailed/2/24/false/1096,1095,1729,871,573,36,867,38,18,16/1185,1186,1187,1188/11560 
  3. Data Driven Detroit. (2023). State of the Detroit child: Education. Data Driven Detroit. https://sdc.datadrivendetroit.org/profiles/0600000US2616322000 
  4. Gross, B. (2023). Safety net: weaving a web of resources to catch what one-shots can’t. Journal of Electronic Resources Librarianship, 35(2), 114-128. 
  5. Norton, N. & McGowan, M. (2023). Dictionaries denied: Information poverty in Michigan prison libraries. Journal of Civil Rights & Economic Development, 36(4).  
  6. Shulman, K., Baicker, K. & Mayes, L. (2024). Reading for life-long health. Frontiers in Pediatrics, 12. https://doi.org/10.3389/fped.2024.1401739 
  7. Burgin, R., & Bracy, P. B. (2003). An essential connection: How quality school library media programs improve student achievement in North Carolina. Hi Willow Research & Pub. https://www.lrs.org/documents/impact/NCSchoolStudy.pdf?lrspdfmetric=no 
  8. Rodney, M. J., Lance, K. C. & Hamilton-Pennell, C. (2003). The impact of Michigan school librarians on academic achievement: Kids who have libraries succeed. Library of Michigan. https://wayback.archive-it.org/418/20150104053005/http:/www.michigan.gov/documents/hal_lm_schllibstudy03_76626_7.pdf 
  9. Lester, K. (2021). Equity in literacy in Michigan. Teacher Librarian, 48(5), 38-42.  
  10. Cormier, M., Brock, T., Jacobs, J., Kazis, R., & Glatter, H. (2022). Preparing for tomorrow’s middle-skill jobs: How community colleges are responding to technology innovation in the workplace. Community College Research Center. https://eric.ed.gov/?id=ED619844  

Related News

Featured Image

Insights from Executive Director Scott Garrison – November 2026

Libraries are built from stories, and they embody the power of stories. Stories are at the heart of the relationships libraries and everyone they serve need to succeed. At the MCLS annual member event on October 9, approximately 70 total attendees focused on how libraries can tell stories effectively from the perspectives of data storytelling and crisis communication.

The path to MCLS’s first in-person event in ten years is made up of many stories from the astonishing number of changes and challenges libraries have seen since 2016. We at MCLS have collected a lot of data in the last few years that are helping us tell new stories, from our strategic plan development and implementation through recent surveys and other work our Board and staff have done.

Following some stories from MCLS Board members Mike Hawthorne and Josh Petrusa that set context for our event, Professor Kate McDowell from the University of Illinois Urbana-Champaign’s School of Information Sciences delivered an inspiring keynote based on her ten years of work on data storytelling including the Data Storytelling Toolkit for Libraries (DSTL) and her 2025 book Critical Data Storytelling for Libraries: Crafting Ethical Narratives for Advocacy and Impact. Kate’s book weaves together many helpful strands that can help us build a positive future, and I recommend it very highly to anyone seeking to improve how they combine data with narrative to tell their library’s stories.

In her keynote, Kate highlighted the Storytelling Triangle between a story, its teller, and its audience, noting that we should be mindful whose role it is to tell a particular story. Each relationship in the Triangle is a dynamic one that can be influenced by whether a story is new or being repeated by the same or a different teller, and an audience’s attitudes toward the story. Kate established that critical data storytelling “requires understanding power dynamics from a storytelling perspective,” an idea dating back to the late-19th century women who introduced using empirical data in librarianship in a systematic way, and who were not allowed to present at conferences at the time.

Kate pointed out the differences between data, story, and information with the straightforward idea that “data in story context becomes information.” In her keynote (and in much greater detail in the book), she offered thought-provoking ideas about who owns data (and goals for using data) versus stories (and motivations for telling them), with examples relevant to academic and public libraries. Kate laid out the Data Storytelling Life Cycle as a framework to dealing with struggles libraries have had including translating data into stories and capturing those stories for outside audiences.

Data Storytelling Life Cycle (McDowell, 2026; used by permission) [size this image so it’s big enough to read online and scale it correctly]

The Life Cycle captures the ideas that many libraries collect and store data without really engaging and creating meaning, and that we need to make our data our own through all four steps in the cycle.

Kate then offered suggestions for to how to build stories that last and should be retold over time, such as how libraries have ended late fees to promote equitable access. She explained the cycle of story across time, from telling, to listening, to retelling, as well as a story’s chronological structure from an inciting moment though rising action, to a climax or turning point and falling action to a resolution or denouement. She cited the example of a campaign to expand a taxing district for a library whose district was smaller than its counterpart school district. Though the campaign failed, the data the library used to tell their story along the “upward arc” of rising action in their campaign increased awareness that kids outside the taxing district could come to and use the library even without a library card.

Before closing, Kate laid out three Structure Narratives from the DSTL and pointed out where data collection occurs in each:

  • Transformation – a “hero’s journey” toward overcoming obstacles and creating change
  • Continuity – restoring stability following disruption (with recovery, adaptation, and learning)
  • Discovery – understanding complexity via a process of asking questions, gathering information, and building and sharing the knowledge that results from the process

Next, communication expert Thom Fladung led a workshop titled Putting Crisis Communications In Play, to help libraries be prepared in case of “explosive, unplanned visibility” that can damage our most important asset: our reputation. Thom’s experience as an investigative reporter earlier in his career has positioned him very well in his current role as Vice President and Chief Counselor at Hennes Communications (a division of AKCG Public Relations Counselors).

I hope you find the following summary of what Thom shared on October 9 useful. Rather than summarizing all of the valuable information he offered, please see below for images from a pocket-sized card with tips and more that Thom distributed and very kindly granted us permission to include in this piece.

Thom began with the idea that while communication can be the last thing we think about during a crisis, it can save our reputation as word spreads and the community awaits our response. He emphased how important it is to act promptly and communicate clearly and honestly in a crisis using the rules of the Damage Control Playbook:

  1. Tell the truth (“no comment” can translate to “guilty”)
  2. Tell it first
  3. Tell it all (i.e., all that you know to be true)
  4. Tell it fast
  5. Tell it to the people who matter most

Thom shared stories from his journalism experience to illustrate how the media works faster and more iteratively than ever before in the age of social media and search engine optimization. Media often run with what they have even if it does not represent a balanced view of a story.

He then turned to a set of five steps to manage outrage that often occurs in a crisis:

  1. Validate concerns: there is almost always a valid concern to acknowledge
  • Acknowledge past mistakes: don’t pivot away from the past more quickly than your stakeholders can – it’s their decision when to move on, not yours. Be prepared to repeat how you’re working to fix past mistakes, if needed.
  • Acknowlege current problems: iflibrary leadership does not demonstrate that they know there’s a problem, stakeholders may become upset
  • Give credit: wherever possible, thank anyone who is helping resolve a crisis
  • Share control: the higher the outrage, the less trust there will be in you to solve a problem – let others validate whether you’ve solved it

Thom laid out a “3-V framework” for bad news stories: the villain who caused the problem, the victim, and the vindicator who brings it to light for accountability. He also offered detailed strategies and tips for communicating via social media, pointing out the importance of having conduct rules for all communication including social media and how to handle comments effectively. Thom cited Traverse Area District Library’s Social Media Policy as a great example. In a crisis, he recommended putting the truth on the library’s website and making a simple social media post pointing to the website because a library has greater control over its website. To help defuse a social media storm, ask vocal commenters for a conversation away from the platform.

Libraries should ask the following questions when they identify an online reputation threat:

  1. Where did the threat originate?
  2. Are more people continuing to talk about this situation?
  3. Has the mainstream media begun covering this situation?
  4. What is your understanding of what led to negative information?

Following tips on determining the influence of a threat and best practices for responding, Thom turned to some media relations guidelines and interview control tools if we find ourselves contacted by the media. He staged some mock media interviews with brave event participants, seeking observations from the larger group.

Thom closed with key principles for developing a crisis communications plan:

  1. Ask “who says what to whom, how and when?” Who is on your library’s crisis communication team, and what protocol/procedures will you follow to activate that team?
  2. Conduct a vulnerability audit with the library leadership team, brainstorming and ranking potential crises by how likely they are
  3. Build messages from the audit, including media statements, website content, and social media posts
  4. Make sure you identify your key stakeholders and audiences, know your social media instructions, passwords, and guidelines, and keep contact information up to date

As promised, here is the card Thom offered workshop participants:

© Hennes Communications LLC; used by permission

I’ll close here by thanking our annual member event planning committee, the staff and Board members who played a part in making the event happen, our hosts at St. Joe County Public Library, our fine speakers, and all member library staff who attended (especially those who completed our evaluation survey). Holding our first in-person event in many years was a lot of hard work, and truly a labor of love for our members.

If you were with us on October 9, I hope you’ll agree that our event was a great example of how MCLS brings libraries together to engage with valuable strategies and approaches, and of how together, we empower a strong library community. I also hope to see you at our next annual member event on April 30, 2027, back at St. Joe County Public Library in South Bend, IN. Until then, I encourage you to share questions, ideas and thoughts with me at garrisons@mcls.org.

Nov 2, 2026

Read more
Featured Image

Insights from Executive Director Scott Garrison – Sept. 2026

Fall conference and event season is just around the corner, and I encourage you to engage with MCLS staff and Board of Directors members when our paths cross this fall. 

In September, we’ll have staff and Board members at the following conference: 

Upper Peninsula Region of Library Cooperation Annual Conference (Sept. 21-22)  

  • Scott Garrison, Executive Director 
  • Andrea Ingmire, MCLS Board Michigan At-Large Representative 
  • Tara Kanon, MeLCat Support Specialist and Statewide Delivery Coordinator 
  • David Votta, Interim State Librarian of Michigan 
  • Lisa Waskin, MCLS Board Michigan Public Library Representative 

In October, find us at the following conferences and events: 

Association for Library Service to Children National Institute (Oct. 1-3) 

  • Ann Kaskinen, TALK Program Coordinator 

MCLS Members Annual Event (Oct. 9 – list below subject to change) 

  • Sarah Beaubien, eLicensing and Collection Resources Manager 
  • Sean Cwiek, IT Manager 
  • Jan Davidson, Library Consultant 
  • Megan Dudek, Shared Library Systems Manager 
  • Scott Garrison, Executive Director 
  • Gwen Haviland, Membership and Training Coordinator/Project Specialist 
  • Mike Hawthorne, MCLS Board Michigan Research Library Representative (President) 
  • Kalyn Huson, Association Coordinator and Administrative Specialist 
  • Tara Kanon, MeLCat Support Specialist and Statewide Delivery Coordinator 
  • Ann Kaskinen, TALK Program Coordinator 
  • Jenny Kobiela-Mondor, Library Strategist 
  • Kendra Lake, MCLS Board Michigan Academic Library Representative (Vice President) 
  • Beth McNeil, MCLS Board Indiana At-Large Representative (Secretary) 
  • James Orme, Financial Controller/Business Manager 
  • Stephen Patton, MCLS Board Indiana At-Large Representative (Treasurer) 
  • Josh Petrusa, MCLS Board Indiana Academic Library Representative 
  • Mary Ruthko, Marketing and Communication Specialist 
  • Pam Seabolt, Engagement, Consulting, and Training Manager 
  • Trista Smith, MCLS Board Indiana Public Library Representative 
  • Laura Warren-Gross, Engagement Strategist 

Michigan Museums Association Annual Conference (Oct. 19-21) 

  • Chelsea Denault, MDPN Coordinator 
  • Maria Ketcham, MCLS Board Michigan Special Library Representative 

MCLS Board of Directors Meeting and Retreat (Oct. 25-27) 

  • Megan Dudek, Shared Library Systems Manager 
  • Scott Garrison, Executive Director 
  • Kalyn Huson, Association Coordinator and Administrative Specialist 
  • Pam Seabolt, Engagement, Consulting, and Training Manager 
  • The MCLS Board of Directors 

Michigan Library Association Annual Conference (Oct. 28-30) 

  • Jan Davidson, Library Consultant 
  • Scott Garrison, Executive Director 
  • Gwen Haviland, Membership and Training Coordinator/Project Specialist 
  • Andrea Ingmire, MCLS Board Michigan At-Large Representative 
  • Mario Johnson, Administrative/eLicensing and Collection Resources Assistant 
  • Tara Kanon, MeLCat Support Specialist and Statewide Delivery Coordinator 
  • Jenny Kobiela-Mondor, Library Strategist 
  • Jackie Licalzi, MeLCat System Administrator 
  • Mary Ruthko, Marketing and Communication Specialist 
  • Pam Seabolt, Engagement, Consulting, and Training Manager 
  • David Votta, Interim State Librarian of Michigan 
  • Laura Warren-Gross, Engagement Strategist 
  • Lisa Waskin, MCLS Board Michigan Public Library Representative 

Michigan Association of School Librarians Annual Conference (Oct. 28-30) 

  • Scott Garrison, Executive Director 
  • Jenny Kobiela-Mondor, Library Strategist 

In November, we hope to see you at the following conferences and events: 

Charleston Conference (Nov. 3-6) 

  • Sarah Beaubien, eLicensing and Collection Resources Manager 
  • Scott Garrison, Executive Director 

Indiana Library Federation Annual Conference (Nov. 8-10) 

  • Scott Garrison, Executive Director 
  • Jenny Kobiela-Mondor, Library Strategist 
  • Laura Warren-Gross, Engagement Strategist 
  • Rain Smith, MCLS Board Indiana School Library Representative 
  • Trista Smith, MCLS Board Indiana Public Library Representative 
  • Jake Speer, State Librarian of Indiana 

Michigan OER Network Conference (Nov. 13) 

  • Sarah Beaubien, eLicensing and Collection Resources Manager 
  • Kendra Lake, MCLS Board Michigan Academic Library Representative (Vice President) 

Finally, please save the date for the MCLS Annual Meeting: Tuesday, Dec. 8 at 10 a.m. Eastern (9 a.m. Central) online via Zoom. Watch your email for registration information, and we’ll look forward to seeing you there. 

Our staff work hard representing MCLS at these and other conferences and events. We hope to see you and connect. Until then, contact me anytime at garrisons@mcls.org.

Have a question, idea, or story to share? Let us know! 

Aug 26, 2026

Read more
Logo

Insights from Executive Director Scott Garrison – July 2026

As usual, it’s a very busy time at MCLS as we close one fiscal year (FY) and begin another. Here are some updates about what’s happening as we move from FY2026 to FY2027.

Midwest Collaborative for Library Services exists so that:

Libraries can benefit by gaining expanded access to resources, innovative and stable library services, and collaborative efforts, worth the continuing investment of members and affiliates.

    1. Libraries have the support and tools to equip their staff with the skills and knowledge to succeed
      • Library staff have access to professional development in library skills
      • Library staff have access to engagement opportunities in the areas of concern to their community
    2. Libraries have access to innovative technologies and strategies that help them accomplish their goals
      • Libraries enjoy access to systems deployed at a scale they could not manage on their own
      • Libraries benefit from new systems and strategies they would be unable to experiment with on their own
    3. Libraries have the resources and tools to demonstrate their value within their communities and with decision makers
    4. Libraries have a compelling rationale of the value of collaboration and collective strategy, being part of the network of Indiana and Michigan libraries

Our Board used data from their 2025 survey of MCLS members to create this statement, the first major revision to the Board’s vision for MCLS since November 2017. The staff and I have already begun operationalizing elements of it as part of implementing the current MCLS strategic plan and we’ll have much more to say about that in future MCLS newsletters.

  • One major step in implementing our plan is gathering data about how we’re doing toward our objectives. I thank each of the 443 individuals from MCLS member libraries who took our spring strategic plan objective measurement survey! Our partners at the Indiana University Center for Survey Research sent a detailed survey results report in mid-June, and our management team and I are currently poring through the data our members gave us about where MCLS is strong and has room to improve so we can share what we learned.
  • One thing we’ve heard loud and clear is that MCLS members want more opportunities to engage with each other in person on topics that help them serve their communities. I hope you’ve marked your calendar for our members-only in-person event on Oct. 9 at the St. Joe County Public Library! Space will be limited, so watch for your invitation in early July and make sure your MCLS membership is current so you can join us for a thought-provoking day featuring a keynote by Dr. Kate McDowell, author of Critical Data Storytelling for Libraries: Crafting Ethical Narratives for Advocacy and Impact, and a workshop on crisis communication with Thom Fladung from Hennes Communications.

Our dedicated staff are hard at work on a variety of other projects including considering new vendors and products for our eLicensing program, adding new training members have requested, continuing to improve our accounting and financial processes and infrastructure, preparing to launch a new MCLS website, and many more. Together, we work to help libraries, partner organizations, and community initiatives grow and thrive however possible.

How does or could MCLS help your library? Let me know at garrisons@mcls.org.

Jul 1, 2026

Read more