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Notes from Executive Director Scott Garrison – August 2024

Aug 1, 2024 | News

This month I’ll finish my spring 2024 Michigan Library Association Think Space recap (continuing from part one in July), focusing on presentations on experimentation, future-proof space, and powerful partnerships. I thank Jennifer Dean (UM-Flint) and Lisa Waskin (Superior District Library) for major contributions to this month’s piece. 

  1. Architecture librarian Cathryn Copper from the University of Toronto opened by noting the power of curiosity in startup culture and suggesting that libraries need curiosity to spark new ideas and off-center thinking. Libraries can benefit from paying attention to other spaces and sectors where new things are happening (including SXSW). Startups and libraries deal with common issues, though how they handle each can vary. Both operate in uncertain environments (with startups focused on what is not being done yet). Each may have a different level of risk tolerance (higher for startups, and typically lower for libraries), and both can thrive with experimentation. Copper urged session attendees to consider what elements of our current context give us freedom to experiment, and cited Jeff Bezos’ idea that increasing the number of experiments helps increase the number of innovations we can make. 

Next, Copper turned to the idea that good ideas are designed to solve problems. She raised design thinking as a way to tap into creative potential, noting that insight, observation, and empathy are key. Copper also touched on human-centered design, in which the user is the expert about what they need, and user experience design, which requires constant feedback and multiple iterations to get to the root of a problem in order to solve it. She stressed the importance of making decisions based on data rather than intuition.   

Copper offered case studies from organizations that transformed through experimentation: Rovio, who experienced many failures before a side project, Angry Birds, became a massive hit game; Pittsburgh’s PGH Lab which connects startups with government, offers coaching and marketing, and encourages short experimentation cycles; and the Labrary concept at Harvard (connected to the Library Test Kitchen) in a vacant storefront that offered unprogrammed space that led to new and previously unimagined programs. Copper emphasized that two-thirds of startups fail, and that if they are successful, their success may be a long way from where they started. She urged participants to fail fast and learn faster, suggesting that failure can be a goal.  

Copper introduced the IDEEA (ideate, design, experiment, engage, and assess) Anti-Method as a practice framework for library experimentation and innovation, using three activities: 

IDEEA’s steps don’t have to be linear, and can lead to different results if we use it more than once for the same experiment. It’s important to think about needed resources, whom to involve, how to get feedback, and how to get the word out about the experimentation we do. Getting feedback on a prototype gives us real information to make decisions, especially in a risk-averse environment. If that feedback tells us an experiment is not worth continuing, we should be willing to stop investing in it.   

Copper closed by encouraging participants to experiment, and consider how small experiments can lead to large transformation.  

2. Dennis Jensen and Chloë Aalsburg from engineering and architecture design firm C2AE spoke on strategies for a future-proof space. They led off by asking how emerging technologies will impact library service delivery and spaces, what other societal trends are significant (e.g., increased collaborative work may impact library space design), and how much space a new library needs (and what factors such as age demographics influence that decision). Jensen and Aalsburg emphasized that while it can be expensive, flexible and adaptable library building design is very beneficial given that trends last two to three years.  

Next, they defined future-proofing in terms of aiming for resistance to obsolescence, recognizing that not all changes can be anticipated. They charted a history of library design from book-focused in terms of transactions, delivery, and shelving, to person- and community-focused, pointing toward the Service Design Network’s idea that service design creates services that are user-friendly, competitive, and relevant. Jensen and Aalsburg again raised questions about the right ratio of collection versus programming spaces given how material management and access and technology are changing. 

Features of future-proofed libraries include: 

Jensen and Aalsburg reviewed a list of primary program spaces including a welcome station, café, community gallery, multi-purpose spaces as well as spaces for specific needs such as study, cell phone use, and quiet. They offered user age and a library’s strategic goals as two things that influence space. They also considered destination spaces such as a kitchen, garage, garden, or a pop-up space that could be used to prototype a new service.  

Jensen and Aalsburg noted how important it is for libraries to share the community feedback and trends with architects and be community-focused when approaching design projects. They have observed a shift away from institutional styles of architecture toward styles that reflect local character, which they see as reflecting how important libraries are to their communities. Building redesigns happen about every 20 years, which makes adaptability and balancing design between customized and specific use even more important. Before closing with a link to their 2023 podcast on library space utilization assesments, they also covered project championing before a design phase from needs to “what if” thinking, prioritizing empathy and real-world design, and developing a clear plan. They pointed out how important community involvement and engagement are to build advocacy, fundraising, and backing for a building project.  

3. Kelvin Watson from Las Vegas-Clark County Library District (LVCCLD) concluded Think Space with his session on powerful partnerships and the library as a community connector. Watson opened by talking about his background and route from book sales with Ingram and Borders Group to becoming a librarian, noting that a library is like a business and can think like a business. Setting some context with information about the library he leads, Watson urged participants to have a true and active strategic plan. He spoke about several recent challenges of inclusion, including growing diversity (e.g., in terms of age and levels of mobility), growing poverty, and the COVID-19 pandemic.  

Watson then pivoted to the reinvention of the public library as a global force of change. He spoke about achieving a culture of “Inclusion x Innovation x Involvement” through four strategic directions: 

He spoke of multiple forces that have influenced library practice in recent years: 

Next, Watson turned to considering pre- and post-pandemic feedback on his library’s 2020 strategic directions, through the lenses of tweaks, trash, and transformation. Through their process, LVCCLD has leaned into a new set of pillars: powerful people, powerful places, powerful partnerships, and powerful platforms, considering how they can leverage each strategically.   

Watson returned to the culture frame of Inclusion x Innovation x Involvement, explaining its emphasis on having aware, visible, valued, engaged, and empowered staff who drive an “all in, all win” culture that includes equity, inclusion, diversity, and access and welcoming for all. He suggested that a library can transform from within to transform services, and should make decisions based on community and customer perspectives, interests, and experiences. Watson spoke about balancing district-wide customer experience standards and the idea that relevance is local and library branches can have different “flavors.”  

Moving to partnerships, Watson cited LVCCLD’s recent work with: 

Hopefully you’ve found something useful in my Think Space summaries from July and August. Thanks again to Jennifer and Lisa for allowing me to include their observations, and thank you for reading. Let me know if there are topics you’d like me to cover in future MCLS newsletters at garrisons@mcls.org.

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MCLS welcomed two new Administrative Assistants in September 

On Sept. 28, 2026, MCLS welcomed Renea Di Bella and Manaal Kahn as our new Administrative Assistants. You may engage with them through RIDES and MelCathelp tickets, when you call our main phone line, and when they host our virtual workshops and webinars. Among other duties, they also help process membership forms and contact management data. When you have the pleasure of interacting with them, please extend a warm welcome to MCLS! In the meantime, the interviews below provide deeper insight into Renea’s and Manaal’s backgrounds and aspirations.

Meet Renea Di Bella

Tell us a little about your background. How did you get started in libraries?

I am a former middle school social studies teacher with a master’s degree in curriculum and instruction. Through writing curricula, I realized a passion for literacy, research, and archival preservation. To pursue this passion further, I applied (and was admitted) to the MLIS program at Wayne State University, to begin Fall 2027. In the interim, I started working in libraries to prepare myself for my studies and future career. I worked previously at the Detroit Public Library and am excited to bring my passion and interests to MCLS.  

What motivated you to take on this new role?

This role merges several of my interests and talents. Teaching provided me with many of the skills I will need to fulfill my role, while the services MCLS provides its members align with my passion for literacy and public access to information. This is also an opportunity for me to get to know the needs of libraries better as I transition into a career in Libraries and Information Science.  

What do you like to do when you aren’t working?

I like to read and travel. I like to do several different types of art and crafts. I also spend an inordinate amount of time just watching my cats exist. 

Do you have any hidden talents or hobbies?

I am a visual artist; I make multimedia collages and sculptures. 

What is the best advice you have ever received?

From my aunt: “Don’t dread getting older because it’s a privilege not everyone gets.” 


Meet Manaal Khan

Tell us a little about your background. How did you get started in libraries? 

I worked in the Processing department at the Dearborn Public Library, where I supported MeLCat requests by printing pull lists from the ILS, retrieving materials from shelves, printing RIDES labels, and preparing items for RIDES delivery. I also processed materials for circulation, and my favorite part was processing holiday materials! My background also includes instructional design, literacy tutoring, and technical writing, where I focus on how to break complicated information into clear steps and help people apply what they learn. 

What motivated you to take on this new role? 

I am motivated to bring together my library experience, communication skills, and interest in helping others apply what they learn. Working with MeLCat and RIDES showed me how libraires work together to connect people with resources, and I am happy to support that work at MCLS. 

What are you most excited to start working on? 

I am excited to combine my previous experience with RIDES and MeLCat. I value literacy and libraries make literacy accessible to all. MelCat is an amazing part of the library network, giving people access to more resources than just their local libraries. I’m excited to support member libraries and make information accessible. As I grow, I’d love to use my instructional design and writing skills to help make instructions, resources and training easier to follow and apply. 

What do you like to do when you aren’t working?  

I enjoy learning languages and different subjects, and geographic information systems (GIS) is my next area to explore. I like to spend time with my nephew, play Zelda, sketch places in my neighborhood, read, cook, and watch anime and fantasy shows/movies, like the current Percy Jackson series. I also enjoy going on walks and taking photos of trees. 

Do you have a favorite author, book, or genre?

My current favorite books are Days at the Morisaki Bookshop by Satoshi Yagisawa and The Invisible Library series by Genevieve Cogman. 

Nov 2, 2026

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Congratulations to our newest Certificate of Library Staff Development recipients (November 2026)

The following library staff members have earned Certificates of Library Staff Development by attending workshops through MCLS!  

Basic Essential Workplace Skills Certificate  

  • Tresa D. Fore, Wayne County Community College District, MI 
  • Terri Hebert, Bridgman Public Library, MI 
  • Bailey Jo Good, Wabash Carnegie Public Library, IN 
  • Eliza Forrest, Traverse Area District Library, MI 
  • Alisia Neubeck, Grand Valley State University, MI 
  • Christina Meyers, Traverse Area District Library, MI 
  • Lynnae M Christensen, Traverse Area District Library, MI 

Are you interested in obtaining your Certificate of Library Staff Development? For details, see our website. Essential Workplace Skills tutorials are free to MCLS members as a member benefit! For questions, please email Gwen at training@mcls.org or call 517-220-9950.  

Nov 2, 2026

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Insights from Executive Director Scott Garrison – November 2026

Libraries are built from stories, and they embody the power of stories. Stories are at the heart of the relationships libraries and everyone they serve need to succeed. At the MCLS annual member event on Oct. 9, approximately 70 total attendees focused on how libraries can tell stories effectively from the perspectives of data storytelling and crisis communication.

The path to MCLS’s first in-person event in ten years is made up of many stories from the astonishing number of changes and challenges libraries have seen since 2016. We at MCLS have collected a lot of data in the last few years that are helping us tell new stories, from our strategic plan development and implementation through recent surveys and other work our Board and staff have done.

Following some stories from MCLS Board members Mike Hawthorne and Josh Petrusa that set context for our event, Professor Kate McDowell from the University of Illinois Urbana-Champaign’s School of Information Sciences delivered an inspiring keynote based on her ten years of work on data storytelling including the Data Storytelling Toolkit for Libraries (DSTL) and her 2025 book Critical Data Storytelling for Libraries: Crafting Ethical Narratives for Advocacy and Impact. Kate’s book weaves together many helpful strands that can help us build a positive future, and I recommend it very highly to anyone seeking to improve how they combine data with narrative to tell their library’s stories.

In her keynote, Kate highlighted the Storytelling Triangle between a story, its teller, and its audience, noting that we should be mindful whose role it is to tell a particular story. Each relationship in the Triangle is a dynamic one that can be influenced by whether a story is new or being repeated by the same or a different teller, and an audience’s attitudes toward the story. Kate established that critical data storytelling “requires understanding power dynamics from a storytelling perspective,” an idea dating back to the late-19th century women who introduced using empirical data in librarianship in a systematic way, and who were not allowed to present at conferences at the time.

Kate pointed out the differences between data, story, and information with the straightforward idea that “data in story context becomes information.” In her keynote (and in much greater detail in the book), she offered thought-provoking ideas about who owns data (and goals for using data) versus stories (and motivations for telling them), with examples relevant to academic and public libraries. Kate laid out the Data Storytelling Life Cycle as a framework to dealing with struggles libraries have had including translating data into stories and capturing those stories for outside audiences.

Data Storytelling Life Cycle (McDowell, 2026)

The Life Cycle captures the ideas that many libraries collect and store data without really engaging and creating meaning, and that we need to make our data our own through all four steps in the cycle.

Kate then offered suggestions for to how to build stories that last and should be retold over time, such as how libraries have ended late fees to promote equitable access. She explained the cycle of story across time, from telling, to listening, to retelling, as well as a story’s chronological structure from an inciting moment though rising action, to a climax or turning point and falling action to a resolution or denouement. She cited the example of a campaign to expand a taxing district for a library whose district was smaller than its counterpart school district. Though the campaign failed, the data the library used to tell their story along the “upward arc” of rising action in their campaign increased awareness that kids outside the taxing district could come to and use the library even without a library card.

Before closing, Kate laid out three Structure Narratives from the DSTL and pointed out where data collection occurs in each:

  • Transformation – a “hero’s journey” toward overcoming obstacles and creating change
  • Continuity – restoring stability following disruption (with recovery, adaptation, and learning)
  • Discovery – understanding complexity via a process of asking questions, gathering information, and building and sharing the knowledge that results from the process

Next, communication expert Thom Fladung led a workshop titled Putting Crisis Communications In Play, to help libraries be prepared in case of “explosive, unplanned visibility” that can damage our most important asset: our reputation. Thom’s experience as an investigative reporter earlier in his career has positioned him very well in his current role as Vice President and Chief Counselor at Hennes Communications (a division of AKCG Public Relations Counselors).

I hope you find the following summary of what Thom shared on Oct. 9 useful. Rather than summarizing all of the valuable information he offered, please see below for images from a pocket-sized card with tips and more that Thom distributed and very kindly granted us permission to include in this piece.

Thom began with the idea that while communication can be the last thing we think about during a crisis, it can save our reputation as word spreads and the community awaits our response. He emphased how important it is to act promptly and communicate clearly and honestly in a crisis using the rules of the Damage Control Playbook:

  1. Tell the truth (“no comment” can translate to “guilty”)
  2. Tell it first
  3. Tell it all (i.e., all that you know to be true)
  4. Tell it fast
  5. Tell it to the people who matter most

Thom shared stories from his journalism experience to illustrate how the media works faster and more iteratively than ever before in the age of social media and search engine optimization. Media often run with what they have even if it does not represent a balanced view of a story.

He then turned to a set of five steps to manage outrage that often occurs in a crisis:

  • Validate concerns: there is almost always a valid concern to acknowledge
  • Acknowledge past mistakes: don’t pivot away from the past more quickly than your stakeholders can – it’s their decision when to move on, not yours. Be prepared to repeat how you’re working to fix past mistakes, if needed.
  • Acknowlege current problems: iflibrary leadership does not demonstrate that they know there’s a problem, stakeholders may become upset
  • Give credit: wherever possible, thank anyone who is helping resolve a crisis
  • Share control: the higher the outrage, the less trust there will be in you to solve a problem – let others validate whether you’ve solved it

Thom laid out a “3-V framework” for bad news stories: the villain who caused the problem, the victim, and the vindicator who brings it to light for accountability. He also offered detailed strategies and tips for communicating via social media, pointing out the importance of having conduct rules for all communication including social media and how to handle comments effectively. Thom cited Traverse Area District Library’s Social Media Policy as a great example. In a crisis, he recommended putting the truth on the library’s website and making a simple social media post pointing to the website because a library has greater control over its website. To help defuse a social media storm, ask vocal commenters for a conversation away from the platform.

Libraries should ask the following questions when they identify an online reputation threat:

  1. Where did the threat originate?
  2. Are more people continuing to talk about this situation?
  3. Has the mainstream media begun covering this situation?
  4. What is your understanding of what led to negative information?

Following tips on determining the influence of a threat and best practices for responding, Thom turned to some media relations guidelines and interview control tools if we find ourselves contacted by the media. He staged some mock media interviews with brave event participants, seeking observations from the larger group.

Thom closed with key principles for developing a crisis communications plan:

  1. Ask “who says what to whom, how and when?” Who is on your library’s crisis communication team, and what protocol/procedures will you follow to activate that team?
  2. Conduct a vulnerability audit with the library leadership team, brainstorming and ranking potential crises by how likely they are
  3. Build messages from the audit, including media statements, website content, and social media posts
  4. Make sure you identify your key stakeholders and audiences, know your social media instructions, passwords, and guidelines, and keep contact information up to date

As promised, here is the card Thom offered workshop participants:

© Hennes Communications LLC; used by permission

I’ll close here by thanking our annual member event planning committee, the staff and Board members who played a part in making the event happen, our hosts at St. Joe County Public Library, our fine speakers, and all member library staff who attended (especially those who completed our evaluation survey). Holding our first in-person event in many years was a lot of hard work, and truly a labor of love for our members.

If you were with us on Oct. 9, I hope you’ll agree that our event was a great example of how MCLS brings libraries together to engage with valuable strategies and approaches, and of how together, we empower a strong library community. I also hope to see you at our next annual member event on April 30, 2027, back at St. Joe County Public Library in South Bend, IN. Until then, I encourage you to share questions, ideas and thoughts with me at garrisons@mcls.org.

Nov 2, 2026

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