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Notes from Executive Director Scott Garrison – Feb. 2024

Feb 1, 2024 | News

This month, I’ll recap the first session of the Michigan Library Association’s 2023-2024 Think Space program, held in December 2023. Following its first two years focused on diversity, equity, and inclusion and how libraries can respond to pushback against those principles as they manifest in the form of book challenges, censorship, legislative activity, and more, this year’s Think Space’s agenda is all about the future of libraries. Though this program takes place in Michigan, it offers much food for thought for libraries everywhere. Note: this recap is long. I hope you find value in it.

Think Space 2023-2024’s first session featured Dr. Kathi Berens and Dr. Rachel Noorda from Portland State University, Michigan Chief Growth Officer Hilary Doe, library administrator and technology author, consultant, and speaker Nick Tanzi, library design consultant Margaret Sullivan, Karla Alvarez, Equity and Inclusion Services Manager for San Jose Public Library (SJPL), and Dr. Mary Brown, Culture Consultant at Steelcase. Read on for some of my takeaways from December’s Think Space session.

  1. Berens and Noorda began by summarizing some of the information from their November 2023 report published by ALA entitled Gen Z and Millennials: How They Use Public Libraries and Identify Through Media Use. Having surveyed 2,000 Gen Z and Millennial individuals about their information and entertainment behavior including but not limited to library use, Berens and Noorda reported on the types of materials survey respondents preferred (e.g., print graphic novels), their social media usage and frequency, how many visit libraries physically and online, pain points they find using the library, and where else they seek information. Following discussion among Think Space participants about some of their experience with Gen Z and Millennial users, the researchers explained the concept of “crossmedia,” or finding content of interest in one medium and then seeking it out in other media (for example, in a book and then video, or in a game and then video). They also considered survey respondents’ identities as a reader or “not-a-reader,” noting that people who don’t identify as a reader actually read as much or more than others. Berens and Noorda shared the idea that the more libraries know about where people look for information, the more likely they are to reach them. Also, to reach Gen Z and Millennial individuals, it is important to be able to move between media contexts fluidly. They closed with pain points younger generations face in using libraries and some solutions in terms of access to digital materials (i.e., as an equity issue) and reducing wait times, improving messaging in ways that resonate with individuals’ values, offering more graphical titles in library collections, and providing collections, spaces, and opportunities to create, for people who don’t necessarily consider themselves “readers” and who are drawn to libraries.
  1. Hilary Doe, the nation’s first statewide Chief Growth Officer, spoke about her work along with the Growing Michigan Together Council (whose report was released on December 14) on how Michigan can change some current patterns and accelerate growth. Doe asserted that failing to act would lead to Michigan growing at about 1/3 the national growth rate over the next 30 years, which would erode communities, undermine the tax base, limit the workforce, and reduce Michigan’s political influence nationally. She provided population trend data compared to both other U.S. states (including Indiana) and nationally, and cited three key metrics for growth: growing median income, rising degree attainment, and building vibrant communities. Doe compared a healthy growth cycle with positive net migration, economic vibrancy, tax revenue, public investment, and community wellbeing to a cycle of depressed growth with slowing birth rates and negative net migration, labor market challenges, revenue stagnation, and declining community wellbeing. She highlighted Michigan’s strengths in climate resilience, natural resources, and beauty, and opportunities to improve roads, transportation, housing, and more statewide. Doe reported that the Growing Michigan Together Council’s workgroups have identified specific priorities around jobs, talent, and people, infrastructure and places, and pre-K-12 and higher education, noting that she and the Council have done public engagement with over 3,000 citizens, conducted surveys generating over 11,000 responses, and held over 70 well-attended community events. Public feedback has emphasized infrastructure, workforce connections, access to job opportunities, and education access and affordability. Doe identified libraries as a resource for placemaking as part of Michigan’s value proposition, and it struck me that libraries help deliver three of Doe’s key takeaways from her work: access to great opportunities, great places to live, work, and play, and welcoming communities to call home.
  1. Nick Tanzi, Assistant Director at the South Huntington Public Library in New York, gave a balanced view of artificial intelligence (AI) and its current and potential impact on libraries and the world more broadly. AI offers many tools, use cases, and unknowns, can generate content that does not necessarily reflect reality, and provokes fear, doubt, curiosity, and much more for libraries, especially in current times with misinformation and disinformation being so prevalent. AI is disruptive, like the first graphical Web browser was 30 years ago, and though we may not understand its large language models and rapid evolution toward becoming multimodal (combining text, images, speech, and other data), libraries need to be prepared for AI’s impacts. AI is currently reactive, using its data to perceive and react to the world in front of it, and mimic humans’ ability to make decisions. Like library collections, AI is not neutral (having been developed to date mostly by white men with their own biases). It makes some work like computer programming easier, while other professions including artists may avoid it. AI is already influencing how libraries serve people, from chatbots and AI-enhanced databases that some library vendors offer, to emerging tools that publishers and media companies can use for data analytics and to edit and select content (including AI-generated) they offer. Tanzi anticipates that AI will become embedded in many systems we use daily (from operating systems to productivity suites) and sees AI-authored books and audiobooks in the future. He reminded the group that AI is not a replacement for expertise and requires media literacy around which most states don’t yet have standards (which sparked some discussion about AI’s impact on libraries’ already challenging work toward greater information literacy). Legal issues around AI include intellectual property and copyright, and ethical issues include AI’s intensive computing resource and energy consumption. With all this happening, and lacking a regulatory environment around AI, are libraries ready to evaluate AI tools critically? Tanzi advises library staff to read and learn (e.g., via the TLDR AI daily email newsletter) to frame questions while the AI landscape settles. He suggests considering policy, procedures, experimentation, and adoption like his own library is doing. To Tanzi, libraries have helped communities navigate disruption for years and could do the same with AI, demystifying and explaining both how it works and its biases promoting media literacy, and including what authorship, plagiarism, and other concepts look like in the era of AI. Tanzi closed by suggesting that if libraries want to see ethical AI, we need to be involved in creating it. Libraries must prepare for the enduring presence of AI, create certainty through policy, present an ethical vision of AI, and invest in it in ways that match our values.
  1. Next, Think Space participants had thoughtful discussions in both table groups and collectively about what libraries might learn from popular companies including Amazon, Apple, Costco, Delta Airlines, Disney, Starbucks, and Trader Joe’s. What experiences do these companies deliver to customers that keep them loyal?
  1. Margaret Sullivan brought her experience in architecture and designworking with many large public libraries on a variety of projects to ask how libraries can catalyze and activate their facilities to leverage their strategic impact, remain relevant, and prepare communities for bright futures that include innovation, ideas, and resilience. She emphasized the concept of placemaking, a multi-faceted approach to planning, design, and management of public spaces that capitalizes on a local community’s assets, inspiration, and potential with the intention of creating public spaces that promote health, happiness, and wellbeing. Sullivan described connections between strategic planning around community needs, how libraries differentiate their culture and brand experiences from those of other organizations, and how to use human-centered design for services and spaces that meets the needs of target customers. She introduced the concept of library as studio, and how visualization can help libraries change how they work, create qualities, activities, and environments that attract, retain, and grow communities, and lower barriers and strengthen support for those who need libraries the most (in keeping with Eric Klinenberg’s book Palaces for the People). Sullivan suggested that libraries are committed to the advancement of the human condition like no one else and asked the group—some of whom raised the current issue of widespread loneliness—how many of them are getting involved with wellbeing indicators. She closed with an exercise in which each table considered possible functions a library could have and which to include in a physical space, urging participants to think differently about spaces and services based on their community.
  1. Karla Alvarez focused on her library’s relationship-building and change processes and community engagement through the lens of her experience in equity, diversity, and inclusion (EDI) work. She began with questions of which Think Space participants were at the beginning, middle, or furthest level of equity planning and implementation work and why that work may feel overwhelming. Responses included the question of where to start, a lack of buy-in from a library board or community, active resistance and pushback, a lack of staff to help, and the “EDI industry” that offers expensive consultants and creates huge programs that may lose the basic human dimension (to Alvarez’s point that equity work is people-centered). Citing shared language and definitions at SJPL, Alvarez noted that equity is about strengths as well as needs, diversity is about seeing and understanding differences including views and values (and determining what is at the core of beliefs when individuals’ values clash), and inclusion is about making connections and removing barriers (including with key stakeholders she sees: untapped patrons and partners). She spoke about the antiracist strategy of considering older policies and practices (such as fines and biased subject headings that have disproportionately impacted communities of color historically), to create equity at libraries in the forms of more diverse collections, accessible facilities, equitable access to technology, inclusive programming, and welcoming environments. Alvarez posited that in conflict transformation and social change, there are episodic moments that involve cultural and relational/interpersonal aspects, such as greater attention to the Black Lives Matter movement in 2020. There is also a broader context in terms of personal/individual and structural/institutional aspects. Change processes address both episodic moments and broader patterns and context. Next, Alvarez spoke about SJPL’s community data dashboard work to identify where different ethnic populations are centered, assess equity (e.g., to determine where to deploy Wi-Fi hotspots), and profile branch libraries based on ethnicity and language and understand disparities. In addition to local resources such as the Silicon Valley Pain Index, historical redlining maps from the 1930s, and San Jose’s city EDI standards, SJPL used The Harwood Institute’s Community Conversations process to assess issues of equity with four questions:

SJPL has also used both the wheel of social identity and the wheel of power/privilege to consider identity intersectionality.

  1. Mary Brown closed the session, beginning with some of her own and her parents’ stories, including interests in science and technology and her sense of belonging at her childhood library in Benton Harbor, MI. She highlighted curiosity, self-awareness, and vulnerability as keys to her own story. Brown shared nine mental models and challenged Think Space participants to think beyond them:

Citing the circle of competence as a tool, Brown noted that each of her mental models has a result, and she asked participants to consider how to avoid results we don’t want. She offered the following ideas:

Brown closed by offering Service Design Tools as a means of “backcasting” the future by starting with the desired conditions and considering what is possible.

If you’ve reached the end of this extra-long piece, extra thanks for reading! As we’ve begun a new year and consider the future, what are you seeing regarding the future of libraries? I invite your comments, ideas, and thoughts as always at garrisons@mcls.org.

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MCLS welcomed two new Administrative Assistants in September 

On Sept. 28, 2026, MCLS welcomed Renea Di Bella and Manaal Kahn as our new Administrative Assistants. You may engage with them through RIDES and MelCathelp tickets, when you call our main phone line, and when they host our virtual workshops and webinars. Among other duties, they also help process membership forms and contact management data. When you have the pleasure of interacting with them, please extend a warm welcome to MCLS! In the meantime, the interviews below provide deeper insight into Renea’s and Manaal’s backgrounds and aspirations.

Meet Renea Di Bella

Tell us a little about your background. How did you get started in libraries?

I am a former middle school social studies teacher with a master’s degree in curriculum and instruction. Through writing curricula, I realized a passion for literacy, research, and archival preservation. To pursue this passion further, I applied (and was admitted) to the MLIS program at Wayne State University, to begin Fall 2027. In the interim, I started working in libraries to prepare myself for my studies and future career. I worked previously at the Detroit Public Library and am excited to bring my passion and interests to MCLS.  

What motivated you to take on this new role?

This role merges several of my interests and talents. Teaching provided me with many of the skills I will need to fulfill my role, while the services MCLS provides its members align with my passion for literacy and public access to information. This is also an opportunity for me to get to know the needs of libraries better as I transition into a career in Libraries and Information Science.  

What do you like to do when you aren’t working?

I like to read and travel. I like to do several different types of art and crafts. I also spend an inordinate amount of time just watching my cats exist. 

Do you have any hidden talents or hobbies?

I am a visual artist; I make multimedia collages and sculptures. 

What is the best advice you have ever received?

From my aunt: “Don’t dread getting older because it’s a privilege not everyone gets.” 


Meet Manaal Khan

Tell us a little about your background. How did you get started in libraries? 

I worked in the Processing department at the Dearborn Public Library, where I supported MeLCat requests by printing pull lists from the ILS, retrieving materials from shelves, printing RIDES labels, and preparing items for RIDES delivery. I also processed materials for circulation, and my favorite part was processing holiday materials! My background also includes instructional design, literacy tutoring, and technical writing, where I focus on how to break complicated information into clear steps and help people apply what they learn. 

What motivated you to take on this new role? 

I am motivated to bring together my library experience, communication skills, and interest in helping others apply what they learn. Working with MeLCat and RIDES showed me how libraires work together to connect people with resources, and I am happy to support that work at MCLS. 

What are you most excited to start working on? 

I am excited to combine my previous experience with RIDES and MeLCat. I value literacy and libraries make literacy accessible to all. MelCat is an amazing part of the library network, giving people access to more resources than just their local libraries. I’m excited to support member libraries and make information accessible. As I grow, I’d love to use my instructional design and writing skills to help make instructions, resources and training easier to follow and apply. 

What do you like to do when you aren’t working?  

I enjoy learning languages and different subjects, and geographic information systems (GIS) is my next area to explore. I like to spend time with my nephew, play Zelda, sketch places in my neighborhood, read, cook, and watch anime and fantasy shows/movies, like the current Percy Jackson series. I also enjoy going on walks and taking photos of trees. 

Do you have a favorite author, book, or genre?

My current favorite books are Days at the Morisaki Bookshop by Satoshi Yagisawa and The Invisible Library series by Genevieve Cogman. 

Nov 2, 2026

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Congratulations to our newest Certificate of Library Staff Development recipients (November 2026)

The following library staff members have earned Certificates of Library Staff Development by attending workshops through MCLS!  

Basic Essential Workplace Skills Certificate  

  • Tresa D. Fore, Wayne County Community College District, MI 
  • Terri Hebert, Bridgman Public Library, MI 
  • Bailey Jo Good, Wabash Carnegie Public Library, IN 
  • Eliza Forrest, Traverse Area District Library, MI 
  • Alisia Neubeck, Grand Valley State University, MI 
  • Christina Meyers, Traverse Area District Library, MI 
  • Lynnae M Christensen, Traverse Area District Library, MI 

Are you interested in obtaining your Certificate of Library Staff Development? For details, see our website. Essential Workplace Skills tutorials are free to MCLS members as a member benefit! For questions, please email Gwen at training@mcls.org or call 517-220-9950.  

Nov 2, 2026

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Insights from Executive Director Scott Garrison – November 2026

Libraries are built from stories, and they embody the power of stories. Stories are at the heart of the relationships libraries and everyone they serve need to succeed. At the MCLS annual member event on Oct. 9, approximately 70 total attendees focused on how libraries can tell stories effectively from the perspectives of data storytelling and crisis communication.

The path to MCLS’s first in-person event in ten years is made up of many stories from the astonishing number of changes and challenges libraries have seen since 2016. We at MCLS have collected a lot of data in the last few years that are helping us tell new stories, from our strategic plan development and implementation through recent surveys and other work our Board and staff have done.

Following some stories from MCLS Board members Mike Hawthorne and Josh Petrusa that set context for our event, Professor Kate McDowell from the University of Illinois Urbana-Champaign’s School of Information Sciences delivered an inspiring keynote based on her ten years of work on data storytelling including the Data Storytelling Toolkit for Libraries (DSTL) and her 2025 book Critical Data Storytelling for Libraries: Crafting Ethical Narratives for Advocacy and Impact. Kate’s book weaves together many helpful strands that can help us build a positive future, and I recommend it very highly to anyone seeking to improve how they combine data with narrative to tell their library’s stories.

In her keynote, Kate highlighted the Storytelling Triangle between a story, its teller, and its audience, noting that we should be mindful whose role it is to tell a particular story. Each relationship in the Triangle is a dynamic one that can be influenced by whether a story is new or being repeated by the same or a different teller, and an audience’s attitudes toward the story. Kate established that critical data storytelling “requires understanding power dynamics from a storytelling perspective,” an idea dating back to the late-19th century women who introduced using empirical data in librarianship in a systematic way, and who were not allowed to present at conferences at the time.

Kate pointed out the differences between data, story, and information with the straightforward idea that “data in story context becomes information.” In her keynote (and in much greater detail in the book), she offered thought-provoking ideas about who owns data (and goals for using data) versus stories (and motivations for telling them), with examples relevant to academic and public libraries. Kate laid out the Data Storytelling Life Cycle as a framework to dealing with struggles libraries have had including translating data into stories and capturing those stories for outside audiences.

Data Storytelling Life Cycle (McDowell, 2026)

The Life Cycle captures the ideas that many libraries collect and store data without really engaging and creating meaning, and that we need to make our data our own through all four steps in the cycle.

Kate then offered suggestions for to how to build stories that last and should be retold over time, such as how libraries have ended late fees to promote equitable access. She explained the cycle of story across time, from telling, to listening, to retelling, as well as a story’s chronological structure from an inciting moment though rising action, to a climax or turning point and falling action to a resolution or denouement. She cited the example of a campaign to expand a taxing district for a library whose district was smaller than its counterpart school district. Though the campaign failed, the data the library used to tell their story along the “upward arc” of rising action in their campaign increased awareness that kids outside the taxing district could come to and use the library even without a library card.

Before closing, Kate laid out three Structure Narratives from the DSTL and pointed out where data collection occurs in each:

  • Transformation – a “hero’s journey” toward overcoming obstacles and creating change
  • Continuity – restoring stability following disruption (with recovery, adaptation, and learning)
  • Discovery – understanding complexity via a process of asking questions, gathering information, and building and sharing the knowledge that results from the process

Next, communication expert Thom Fladung led a workshop titled Putting Crisis Communications In Play, to help libraries be prepared in case of “explosive, unplanned visibility” that can damage our most important asset: our reputation. Thom’s experience as an investigative reporter earlier in his career has positioned him very well in his current role as Vice President and Chief Counselor at Hennes Communications (a division of AKCG Public Relations Counselors).

I hope you find the following summary of what Thom shared on Oct. 9 useful. Rather than summarizing all of the valuable information he offered, please see below for images from a pocket-sized card with tips and more that Thom distributed and very kindly granted us permission to include in this piece.

Thom began with the idea that while communication can be the last thing we think about during a crisis, it can save our reputation as word spreads and the community awaits our response. He emphased how important it is to act promptly and communicate clearly and honestly in a crisis using the rules of the Damage Control Playbook:

  1. Tell the truth (“no comment” can translate to “guilty”)
  2. Tell it first
  3. Tell it all (i.e., all that you know to be true)
  4. Tell it fast
  5. Tell it to the people who matter most

Thom shared stories from his journalism experience to illustrate how the media works faster and more iteratively than ever before in the age of social media and search engine optimization. Media often run with what they have even if it does not represent a balanced view of a story.

He then turned to a set of five steps to manage outrage that often occurs in a crisis:

  • Validate concerns: there is almost always a valid concern to acknowledge
  • Acknowledge past mistakes: don’t pivot away from the past more quickly than your stakeholders can – it’s their decision when to move on, not yours. Be prepared to repeat how you’re working to fix past mistakes, if needed.
  • Acknowlege current problems: iflibrary leadership does not demonstrate that they know there’s a problem, stakeholders may become upset
  • Give credit: wherever possible, thank anyone who is helping resolve a crisis
  • Share control: the higher the outrage, the less trust there will be in you to solve a problem – let others validate whether you’ve solved it

Thom laid out a “3-V framework” for bad news stories: the villain who caused the problem, the victim, and the vindicator who brings it to light for accountability. He also offered detailed strategies and tips for communicating via social media, pointing out the importance of having conduct rules for all communication including social media and how to handle comments effectively. Thom cited Traverse Area District Library’s Social Media Policy as a great example. In a crisis, he recommended putting the truth on the library’s website and making a simple social media post pointing to the website because a library has greater control over its website. To help defuse a social media storm, ask vocal commenters for a conversation away from the platform.

Libraries should ask the following questions when they identify an online reputation threat:

  1. Where did the threat originate?
  2. Are more people continuing to talk about this situation?
  3. Has the mainstream media begun covering this situation?
  4. What is your understanding of what led to negative information?

Following tips on determining the influence of a threat and best practices for responding, Thom turned to some media relations guidelines and interview control tools if we find ourselves contacted by the media. He staged some mock media interviews with brave event participants, seeking observations from the larger group.

Thom closed with key principles for developing a crisis communications plan:

  1. Ask “who says what to whom, how and when?” Who is on your library’s crisis communication team, and what protocol/procedures will you follow to activate that team?
  2. Conduct a vulnerability audit with the library leadership team, brainstorming and ranking potential crises by how likely they are
  3. Build messages from the audit, including media statements, website content, and social media posts
  4. Make sure you identify your key stakeholders and audiences, know your social media instructions, passwords, and guidelines, and keep contact information up to date

As promised, here is the card Thom offered workshop participants:

© Hennes Communications LLC; used by permission

I’ll close here by thanking our annual member event planning committee, the staff and Board members who played a part in making the event happen, our hosts at St. Joe County Public Library, our fine speakers, and all member library staff who attended (especially those who completed our evaluation survey). Holding our first in-person event in many years was a lot of hard work, and truly a labor of love for our members.

If you were with us on Oct. 9, I hope you’ll agree that our event was a great example of how MCLS brings libraries together to engage with valuable strategies and approaches, and of how together, we empower a strong library community. I also hope to see you at our next annual member event on April 30, 2027, back at St. Joe County Public Library in South Bend, IN. Until then, I encourage you to share questions, ideas and thoughts with me at garrisons@mcls.org.

Nov 2, 2026

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