Site LogoClose circle
News

News

Notes from Executive Director Scott Garrison – July 2024

Jul 1, 2024 | News

This month I’ll recap a portion of the spring 2024 Think Space program from the Michigan Library Association (MLA), which focused on future-ready libraries and featured speakers on tech transformation, strategic succession planning, experimentation, future-proof space, and powerful partnerships. I’ll finish my recap in the August MCLS newsletter. 

1. Library administrator and technology author, consultant, and speaker Nick Tanzi returned to Think Space following his December AI presentation. He opened his presentation on tech transformation with the idea that every positive development can bring disruption and negative effects and involves new opportunities for library staff to learn and guide communities through change. Libraries should approach these opportunities intentionally.

Noting how libraries have helped users deal with new technologies for decades, Tanzi engaged participants on staff computer literacy and the difficulty in maintaining comfort with technology as it continues to advance more and more rapidly. He noted that libraries often adopt new technology earlier than their communities do and called out the current tension around widespread adoption of artificial intelligence (AI) at different paces in different industries from personal computing to Web search and various aspects of libraries’ work. Tanzi reminded the group that libraries will not have a choice whether to support patrons in using AI tools in the near future.

Turning to staff skills, Tanzi emphasized the importance of hiring staff with what we at MCLS refer to as essential workplace skills including critical thinking, teamwork, adaptability, and communication. He suggested that more library staff should engage with emerging technologies because they bring changes in information formats, and also efficiency in terms of time and money. If innovation is part of a library’s mission, emerging technology can align with that mission. The technology can also promote the library’s relevance, and foster equity. Tanzi believes that libraries should invest in technology when it is prohibitively expensive for patrons but not for the library – doing so can create good return on investment – and when people in the community are talking about it.

Citing the repeating “circle of tech in libraries” from when a new technology debuts and creates disruption, through a library providing access and training and then patrons adopting it more widely, Tanzi offered important questions about a technology’s fit for your library’s mission and values, planning for using the technology for programs and services, determining return on investment, and what policy the library may need to develop corresponding procedures and training and also provide clarity around how to respond to disruption the technology brings. As one example, understanding how AI works helps guide library policy toward AI.

Next, Tanzi covered staff training, suggesting that libraries consider patron-facing training tools such as Niche Academy, Masterclass, and LinkedIn Learning for staff, and use a train-the-trainer approach that supports different learning styles and offers specific proficiencies for various library staff based on how and how much they will use their new skills. He also recommended an incremental approach for training patrons while building staff and patrons’ skills from beginner toward expert. Tanzi prompted the group to consider affordable easy technology wins such as expanding WiFi and incorporating tools already on patrons’ cell phones (e.g., Apple Wallet or Google Wallet for digital library cards), using telepresence platforms like Zoom to offer services, and repurposing old equipment to try things like augmented reality cheaply.

He offered several keys to creating a tech-positive organization:

Tanzi closed by encouraging participants to consider using the Syracuse iSchool’s True Value Calculator to guide how to invest library labor in new formats and services. He ended with the idea that quantitative data including how much library services are used can drive decision making, and qualitative stories about the impact those services can make on people can help drive support.

2. Wayne State University School of Information Sciences Professor Deborah Charbonneau focused on moving from a reactive replacement hiring mindset to a strategic succession planning process as a long-term investment in personnel. She surfaced questions Atwood poses to assess an organization’s strategies, including the following that resonated most with me:

Charbonneau also raised workforce questions around an organization’s demographics, how employee expectations are changing, and which functions will remain the same and which new ones will be introduced. She then posed community questions about how expectations are changing and what other organizations are doing that may have an impact on your own organization. She urged the group to consider whether staff are ready and willing to move into new roles as the organization may need, and asked which participants have staff retention policies or practices (such as stay interviews, which we use at MCLS) that help avoid sudden losses and reactive replacement hiring.

Charbonneau cited five main reasons for succession planning:

She then walked Think Space participants through five succession scenarios:

Charbonneau pointed out that succession planning is not limited to senior leadership positions, suggesting that it is also important for all leadership positions including trustees. She also reminded the group to be prepared in situations where current staff may be well suited to new positions a library creates. Other points participants raised included what a library might do when a staff member may not be willing to let go of the safety of their current position to move to a new role, how to handle a situation in which a person whose departure would benefit the library does not leave, how to navigate needing to add functions to an existing position and encountering resistance, and how to shift the library staff’s mindset as the library gains resources and can add staff.

Additional strategies Charbonneau recommended are to engage all staff in succession planning, have employees consider and update their own job descriptions as a potential retention strategy, and to create a culture of succession and cultivate skills for all employees, rather than focusing on one successor. Senior leaders should discuss succession as a management team and involve staff however possible (including checking in more frequently than just at an annual review to gauge job satisfaction, resources needed, and more). What are the organization’s approaches to transition management, and updating job descriptions regularly? How might an organization include a talent review in an annual review, create personalized professional development plans, and consider professional development goals for employees based on what they are interested in, and not just a person’s current job? 

Next, Think Space participants engaged actively in small groups in an organizational readiness assessment activity based on the following questions: 

  1. How effectively does your organization communicate succession planning goals, processes, and expectations to employees at all levels? 
  2. To what extent are employees involved in succession planning efforts, such as talent identification, leadership development programs, or transition management activities? 
  3. What barriers or challenges does your organization face in implementing effective succession planning initiatives, and how might these be addressed???
  4. What resources or support does your organization need to enhance its readiness for succession planning? 

Participants reported out about mentoring and onboarding strategies they use, including an “I won the lottery – here are the essential skills the next person in my job needs to know to do it” list, and a more basic list of “here’s what you need to do when I’m not here.”  

Charbonneau provided a useful list of things to consider in terms of leadership development and succession readiness including: leadership development programs, mentoring and coaching, job rotations and stretch assignments (which give employees a chance to try new things and test whether they want to grow in a given direction), regular succession planning discussions, recognition and reward systems (and knowing what your staff value, perhaps as part of a stay interview), encouraging continuous learning, leading by example (to demonstrate what you want to see more of as a leader), having solid feedback and performance review processes, and creating leadership opportunities where possible.  

She closed with succession planning best practices of assessing needs and developing talent for future positions (using more than just a direct supervisor’s perspective where possible), maintaining ongoing communication (i.e., checking in throughout the year and following up), updating job descriptions, and evaluating and revising processes as needed. She also stressed the importance of doing an exit interview, before an employee’s last day. 

As usual, I found MLA’s 2023-2024 Think Space program a helpful place to pause and reflect on and grapple with big ideas that can benefit libraries, their staff, and those they serve, along with a group of talented library leaders. I’ll be back with more takeaways next month. In the meantime, thank you for reading, and I hope you’ll contact me at garrisons@mcls.org with any questions or ideas you may have for us at MCLS.

Related News

Featured Image

MCLS welcomed two new Administrative Assistants in September 

On Sept. 28, 2026, MCLS welcomed Renea Di Bella and Manaal Kahn as our new Administrative Assistants. You may engage with them through RIDES and MelCathelp tickets, when you call our main phone line, and when they host our virtual workshops and webinars. Among other duties, they also help process membership forms and contact management data. When you have the pleasure of interacting with them, please extend a warm welcome to MCLS! In the meantime, the interviews below provide deeper insight into Renea’s and Manaal’s backgrounds and aspirations.

Meet Renea Di Bella

Tell us a little about your background. How did you get started in libraries?

I am a former middle school social studies teacher with a master’s degree in curriculum and instruction. Through writing curricula, I realized a passion for literacy, research, and archival preservation. To pursue this passion further, I applied (and was admitted) to the MLIS program at Wayne State University, to begin Fall 2027. In the interim, I started working in libraries to prepare myself for my studies and future career. I worked previously at the Detroit Public Library and am excited to bring my passion and interests to MCLS.  

What motivated you to take on this new role?

This role merges several of my interests and talents. Teaching provided me with many of the skills I will need to fulfill my role, while the services MCLS provides its members align with my passion for literacy and public access to information. This is also an opportunity for me to get to know the needs of libraries better as I transition into a career in Libraries and Information Science.  

What do you like to do when you aren’t working?

I like to read and travel. I like to do several different types of art and crafts. I also spend an inordinate amount of time just watching my cats exist. 

Do you have any hidden talents or hobbies?

I am a visual artist; I make multimedia collages and sculptures. 

What is the best advice you have ever received?

From my aunt: “Don’t dread getting older because it’s a privilege not everyone gets.” 


Meet Manaal Khan

Tell us a little about your background. How did you get started in libraries? 

I worked in the Processing department at the Dearborn Public Library, where I supported MeLCat requests by printing pull lists from the ILS, retrieving materials from shelves, printing RIDES labels, and preparing items for RIDES delivery. I also processed materials for circulation, and my favorite part was processing holiday materials! My background also includes instructional design, literacy tutoring, and technical writing, where I focus on how to break complicated information into clear steps and help people apply what they learn. 

What motivated you to take on this new role? 

I am motivated to bring together my library experience, communication skills, and interest in helping others apply what they learn. Working with MeLCat and RIDES showed me how libraires work together to connect people with resources, and I am happy to support that work at MCLS. 

What are you most excited to start working on? 

I am excited to combine my previous experience with RIDES and MeLCat. I value literacy and libraries make literacy accessible to all. MelCat is an amazing part of the library network, giving people access to more resources than just their local libraries. I’m excited to support member libraries and make information accessible. As I grow, I’d love to use my instructional design and writing skills to help make instructions, resources and training easier to follow and apply. 

What do you like to do when you aren’t working?  

I enjoy learning languages and different subjects, and geographic information systems (GIS) is my next area to explore. I like to spend time with my nephew, play Zelda, sketch places in my neighborhood, read, cook, and watch anime and fantasy shows/movies, like the current Percy Jackson series. I also enjoy going on walks and taking photos of trees. 

Do you have a favorite author, book, or genre?

My current favorite books are Days at the Morisaki Bookshop by Satoshi Yagisawa and The Invisible Library series by Genevieve Cogman. 

Nov 2, 2026

Read more
Logo

Congratulations to our newest Certificate of Library Staff Development recipients (November 2026)

The following library staff members have earned Certificates of Library Staff Development by attending workshops through MCLS!  

Basic Essential Workplace Skills Certificate  

  • Tresa D. Fore, Wayne County Community College District, MI 
  • Terri Hebert, Bridgman Public Library, MI 
  • Bailey Jo Good, Wabash Carnegie Public Library, IN 
  • Eliza Forrest, Traverse Area District Library, MI 
  • Alisia Neubeck, Grand Valley State University, MI 
  • Christina Meyers, Traverse Area District Library, MI 
  • Lynnae M Christensen, Traverse Area District Library, MI 

Are you interested in obtaining your Certificate of Library Staff Development? For details, see our website. Essential Workplace Skills tutorials are free to MCLS members as a member benefit! For questions, please email Gwen at training@mcls.org or call 517-220-9950.  

Nov 2, 2026

Read more
Featured Image

Insights from Executive Director Scott Garrison – November 2026

Libraries are built from stories, and they embody the power of stories. Stories are at the heart of the relationships libraries and everyone they serve need to succeed. At the MCLS annual member event on Oct. 9, approximately 70 total attendees focused on how libraries can tell stories effectively from the perspectives of data storytelling and crisis communication.

The path to MCLS’s first in-person event in ten years is made up of many stories from the astonishing number of changes and challenges libraries have seen since 2016. We at MCLS have collected a lot of data in the last few years that are helping us tell new stories, from our strategic plan development and implementation through recent surveys and other work our Board and staff have done.

Following some stories from MCLS Board members Mike Hawthorne and Josh Petrusa that set context for our event, Professor Kate McDowell from the University of Illinois Urbana-Champaign’s School of Information Sciences delivered an inspiring keynote based on her ten years of work on data storytelling including the Data Storytelling Toolkit for Libraries (DSTL) and her 2025 book Critical Data Storytelling for Libraries: Crafting Ethical Narratives for Advocacy and Impact. Kate’s book weaves together many helpful strands that can help us build a positive future, and I recommend it very highly to anyone seeking to improve how they combine data with narrative to tell their library’s stories.

In her keynote, Kate highlighted the Storytelling Triangle between a story, its teller, and its audience, noting that we should be mindful whose role it is to tell a particular story. Each relationship in the Triangle is a dynamic one that can be influenced by whether a story is new or being repeated by the same or a different teller, and an audience’s attitudes toward the story. Kate established that critical data storytelling “requires understanding power dynamics from a storytelling perspective,” an idea dating back to the late-19th century women who introduced using empirical data in librarianship in a systematic way, and who were not allowed to present at conferences at the time.

Kate pointed out the differences between data, story, and information with the straightforward idea that “data in story context becomes information.” In her keynote (and in much greater detail in the book), she offered thought-provoking ideas about who owns data (and goals for using data) versus stories (and motivations for telling them), with examples relevant to academic and public libraries. Kate laid out the Data Storytelling Life Cycle as a framework to dealing with struggles libraries have had including translating data into stories and capturing those stories for outside audiences.

Data Storytelling Life Cycle (McDowell, 2026)

The Life Cycle captures the ideas that many libraries collect and store data without really engaging and creating meaning, and that we need to make our data our own through all four steps in the cycle.

Kate then offered suggestions for to how to build stories that last and should be retold over time, such as how libraries have ended late fees to promote equitable access. She explained the cycle of story across time, from telling, to listening, to retelling, as well as a story’s chronological structure from an inciting moment though rising action, to a climax or turning point and falling action to a resolution or denouement. She cited the example of a campaign to expand a taxing district for a library whose district was smaller than its counterpart school district. Though the campaign failed, the data the library used to tell their story along the “upward arc” of rising action in their campaign increased awareness that kids outside the taxing district could come to and use the library even without a library card.

Before closing, Kate laid out three Structure Narratives from the DSTL and pointed out where data collection occurs in each:

  • Transformation – a “hero’s journey” toward overcoming obstacles and creating change
  • Continuity – restoring stability following disruption (with recovery, adaptation, and learning)
  • Discovery – understanding complexity via a process of asking questions, gathering information, and building and sharing the knowledge that results from the process

Next, communication expert Thom Fladung led a workshop titled Putting Crisis Communications In Play, to help libraries be prepared in case of “explosive, unplanned visibility” that can damage our most important asset: our reputation. Thom’s experience as an investigative reporter earlier in his career has positioned him very well in his current role as Vice President and Chief Counselor at Hennes Communications (a division of AKCG Public Relations Counselors).

I hope you find the following summary of what Thom shared on Oct. 9 useful. Rather than summarizing all of the valuable information he offered, please see below for images from a pocket-sized card with tips and more that Thom distributed and very kindly granted us permission to include in this piece.

Thom began with the idea that while communication can be the last thing we think about during a crisis, it can save our reputation as word spreads and the community awaits our response. He emphased how important it is to act promptly and communicate clearly and honestly in a crisis using the rules of the Damage Control Playbook:

  1. Tell the truth (“no comment” can translate to “guilty”)
  2. Tell it first
  3. Tell it all (i.e., all that you know to be true)
  4. Tell it fast
  5. Tell it to the people who matter most

Thom shared stories from his journalism experience to illustrate how the media works faster and more iteratively than ever before in the age of social media and search engine optimization. Media often run with what they have even if it does not represent a balanced view of a story.

He then turned to a set of five steps to manage outrage that often occurs in a crisis:

  • Validate concerns: there is almost always a valid concern to acknowledge
  • Acknowledge past mistakes: don’t pivot away from the past more quickly than your stakeholders can – it’s their decision when to move on, not yours. Be prepared to repeat how you’re working to fix past mistakes, if needed.
  • Acknowlege current problems: iflibrary leadership does not demonstrate that they know there’s a problem, stakeholders may become upset
  • Give credit: wherever possible, thank anyone who is helping resolve a crisis
  • Share control: the higher the outrage, the less trust there will be in you to solve a problem – let others validate whether you’ve solved it

Thom laid out a “3-V framework” for bad news stories: the villain who caused the problem, the victim, and the vindicator who brings it to light for accountability. He also offered detailed strategies and tips for communicating via social media, pointing out the importance of having conduct rules for all communication including social media and how to handle comments effectively. Thom cited Traverse Area District Library’s Social Media Policy as a great example. In a crisis, he recommended putting the truth on the library’s website and making a simple social media post pointing to the website because a library has greater control over its website. To help defuse a social media storm, ask vocal commenters for a conversation away from the platform.

Libraries should ask the following questions when they identify an online reputation threat:

  1. Where did the threat originate?
  2. Are more people continuing to talk about this situation?
  3. Has the mainstream media begun covering this situation?
  4. What is your understanding of what led to negative information?

Following tips on determining the influence of a threat and best practices for responding, Thom turned to some media relations guidelines and interview control tools if we find ourselves contacted by the media. He staged some mock media interviews with brave event participants, seeking observations from the larger group.

Thom closed with key principles for developing a crisis communications plan:

  1. Ask “who says what to whom, how and when?” Who is on your library’s crisis communication team, and what protocol/procedures will you follow to activate that team?
  2. Conduct a vulnerability audit with the library leadership team, brainstorming and ranking potential crises by how likely they are
  3. Build messages from the audit, including media statements, website content, and social media posts
  4. Make sure you identify your key stakeholders and audiences, know your social media instructions, passwords, and guidelines, and keep contact information up to date

As promised, here is the card Thom offered workshop participants:

© Hennes Communications LLC; used by permission

I’ll close here by thanking our annual member event planning committee, the staff and Board members who played a part in making the event happen, our hosts at St. Joe County Public Library, our fine speakers, and all member library staff who attended (especially those who completed our evaluation survey). Holding our first in-person event in many years was a lot of hard work, and truly a labor of love for our members.

If you were with us on Oct. 9, I hope you’ll agree that our event was a great example of how MCLS brings libraries together to engage with valuable strategies and approaches, and of how together, we empower a strong library community. I also hope to see you at our next annual member event on April 30, 2027, back at St. Joe County Public Library in South Bend, IN. Until then, I encourage you to share questions, ideas and thoughts with me at garrisons@mcls.org.

Nov 2, 2026

Read more